Role-play, case studies and interactive examples are used throughout the day

Typical Content

Developing intercultural awareness

Do you know your own culture and country?

How much do you know about other cultures and countries?

Know yourself – use your strengths and dilute your weaknesses

Solutions and strategies for dealing with other cultures

Communication techniques

·       Acknowledging gender

·       Personal space and body language

·       Giving feedback

·       Handling  socialising and gift giving

·       Using humour positively

·       Showing appropriate respect

The legal aspects of diversity

·       Putting your knowledge into a legal context

·       Integrating diversity into policies and practice

·       What is harassment?

·       How can you use the positive aspects of diversity?